‘Social media’ is the term commonly given to websites and mobile applications which allow users to interact with each other in some way – by sharing information, opinions, knowledge and interests. As the name implies, social media involves the building of communities or networks, encouraging participation and engagement.

 

Social media channels include (but are not limited to) Facebook, X, Instagram, LinkedIn, TikTok, YouTube, WhatsApp, blogs, review sites, forums, online communities, location-based networks like Foursquare and any similar online platforms or mobile applications. This list is non-exhaustive.

 

Our social media accounts are managed by High Life Highland staff and are generally monitored during normal office hours. They are not routinely monitored 24/7.

 

While we will always do our best to help customers with enquiries via social media, our staff who monitor accounts will often be required to field questions to colleagues internally. To report an issue or to obtain help with one of our services, please visit the relevant section or facility page on our website where you will find appropriate contact information there.

 

To make a complaint, please use our complaints form online.

High Life Highland Complaints Form.

 

To make a Freedom of Information request please find out more on our website: Freedom Of Information Publication Scheme – High Life Highland

 

We reserve the right to remove any contributions or block accounts to our social

Media pages/accounts that contravene the following rules or guidelines:

  • Be respectful, courteous, and relevant in all posts.
  • Do not share content that is unlawful or inappropriate, including anything that is: Prejudicial to court proceedings, abusive, harassing, defamatory, threatening, harmful, libellous, obscene, profane, sexually explicit, or racially offensive.
  • Do not use swearing or using offensive language.
  • Do not make personal attacks or offensive remarks about others.
  • Only share content you own or have permission to use; do not post copyrighted material without rights.
  • Do not spam by posting the same or very similar messages repeatedly.
  • Protect privacy: do not share your own or anyone else’s personal information (e.g., contact details).
  • No advertising of products or services.
  • Do not impersonate others or misrepresent your identity.